Frequently Asked Questions – Boston skyline Car Service
Airport Transportation Services
What airports does Skyline Car Service cover?
Skyline Car Service provides luxury transportation to and from Logan International Airport (BOS) in Boston, as well as transfers to NYC airports including JFK, Newark (EWR), and LaGuardia (LGA). We offer reliable airport car service throughout Massachusetts with 24/7 availability.
How do I meet my driver at Logan Airport?
Your professional chauffeur will meet you at the designated “limo stand” area established by the Massachusetts Port Authority at each terminal. For Terminal A, B, C, and E, look for the ground transportation signs directing you to the limo pickup area. Your driver will text you upon arrival with their exact location and vehicle details.
Do you track flight arrivals for airport pickups?
Yes, we monitor all flights in real-time. Please provide your flight number and airline when booking to ensure we track your arrival. Our grace period is 30 minutes for domestic flights, 60 minutes for international flights, and we adjust pickup times automatically for early or delayed arrivals.
What is your grace period for airport pickups?
- Domestic flights: 30 minutes free waiting time
- International flights: 60 minutes free waiting time
- Cruise terminals: 30 minutes free waiting time
- All other locations: 15 minutes free waiting time
After the grace period, waiting time is charged at $60 per hour.
Booking and Reservations
How do I book a Boston airport car service?
You can make reservations three ways:
- Call us directly: (617) 304-2194 – Available 24/7
- Email: BostonSkylineLimo@gmail.com
- Online: Use our reservation form on the website
For Logan Airport pickups, enter “BOS” in the airport field when booking online.
How far in advance should I book?
We recommend booking your luxury car service at least 24 hours in advance for best availability. However, we do offer on-demand service based on vehicle availability. For holidays and peak travel times, book 48-72 hours ahead.
Are you available 24 hours a day?
Yes! Skyline Car Service operates 24 hours a day, 7 days a week, 365 days a year. We’re always ready to provide reliable Boston airport transportation whenever you need us.
Do you provide child car seats?
Yes, we can provide child safety seats upon request. Please specify the age and weight of children when booking to ensure we have the appropriate seats available.
Vehicle Fleet and Services
What types of vehicles do you offer?
Our luxury fleet includes:
- Luxury SUV Cadillac Escalade – Seats up to 7 passengers
- Call us to request a different fleet.
All vehicles are late-model, well-maintained, and equipped with premium amenities.
What areas do you service?
Skyline Car Service covers:
- All of Boston and Greater Boston area
- Massachusetts statewide transportation
- Logan Airport to NYC transfers
- Cape Cod, Worcester, Springfield, and all MA destinations
- Connecticut and Rhode Island airports
- Corporate roadshows throughout New England
Do you offer corporate accounts?
Yes, we provide corporate transportation services with customized billing, priority booking, and dedicated account management. We’ve served Boston’s business community for over 10 years with reliable executive car service.
Pricing and Payment
How is pricing determined?
We offer:
- Flat rates for airport transfers and point-to-point service
- Hourly rates for as-directed service
- All quotes include base fare, driver gratuity is not included
- Tolls and parking fees are additional when applicable
What forms of payment do you accept?
We accept:
- All major credit cards (Visa, MasterCard, American Express, Discover)
- Corporate accounts with approved credit
- Cash payments to the driver
- Mobile payment apps (upon request)
Are there any additional fees?
- Early morning surcharge: $40 for pickups between 11:30 PM – 5:30 AM
- Holiday surcharge: $50 for major holidays
- Extra stops: $30 per stop for in-route stops
- Tolls and parking: Billed at actual cost
- Waiting time: $60/hour after grace period
Do you charge for tolls?
Yes, tolls are billed at face value and added to your total. For long-distance trips, round-trip tolls apply to cover the driver’s return journey.
Cancellation and Changes
What is your cancellation policy?
- Cancellations must be emailed to BostonSkylineLimo@gmail.com
- Cancel more than 12 hours before pickup: No charge
- Cancel within 12 hours of pickup: Full trip charge applies
- We’ll send confirmation of your cancellation via email
Can I modify my reservation?
Yes, reservation changes can be made by calling (617) 304-2194 or emailing us. Changes are subject to vehicle availability. We recommend making changes at least 4 hours before your scheduled pickup time.
What happens if my flight is delayed or canceled?
We track all flights in real-time. If your flight is delayed, we automatically adjust your pickup time at no extra charge (within grace period limits). For flight cancellations, notify us immediately to avoid charges.
What is your no-show policy?
If you fail to appear at the designated pickup location without notifying us, a no-show fee equal to the full trip cost plus any applicable waiting time will be charged.
Service Policies
What if the car is late?
While we strive for on-time service, if your vehicle is more than 30 minutes late due to circumstances beyond our control (traffic, weather), you may:
- Cancel and receive a full refund for the unused service, OR
- Continue with the service (no compensation if you proceed)
What safety measures do you have?
- All drivers are professionally trained and licensed
- Comprehensive insurance coverage on all vehicles
- Regular vehicle maintenance and safety inspections
- GPS tracking on all vehicles
- Background checks for all chauffeurs
- Over 10 years of safe, reliable service in Boston
Do you allow smoking in vehicles?
No, all Skyline Car Service vehicles are non-smoking to ensure a clean, comfortable environment for all passengers. A $250 sanitation fee applies for violations.
What about alcohol consumption?
Passengers of legal drinking age may consume alcohol in our vehicles. However, we reserve the right to refuse or terminate service if passenger behavior becomes disruptive or unsafe. The client is responsible for any cleaning fees ($250) or damage.
Can I request a specific driver?
Yes, you can request a preferred chauffeur based on availability. Many of our corporate clients have regular drivers they prefer for their Boston airport transfers.
Special Services
Do you provide meet and greet service?
Yes, we offer meet and greet service for an additional fee. Your chauffeur will meet you at baggage claim with a sign displaying your name and assist with luggage.
Can you accommodate travelers with disabilities?
We’re committed to providing accessible transportation. Please inform us of any special requirements when booking so we can ensure appropriate vehicle assignment and assistance.
Do you offer hourly service for city tours or multiple stops?
Yes, we provide hourly as-directed service perfect for:
- Boston city tours
- Multiple business meetings
- Shopping trips
- Special events and weddings
- Wine tours in Massachusetts
What COVID-19 safety protocols do you follow?
- All vehicles are sanitized between trips
- Drivers wear masks upon request
- Hand sanitizer available in all vehicles
- Contactless payment options available
- Flexible cancellation policy for COVID-related issues
Contact and Support
How can I contact Skyline Car Service?
- Phone: (617) 304-2194 – Available 24/7
- Email: BostonSkylineLimo@gmail.com
- Business Hours: 24 hours a day, 7 days a week
- Service Area: Boston, MA and throughout Massachusetts
What if I left something in the vehicle?
Contact us immediately at (617) 304-2194. We’ll check with your driver and arrange return of your items. We maintain a lost and found for 30 days.
How do I provide feedback or file a complaint?
We value your feedback! Email us at BostonSkylineLimo@gmail.com or call our office. We respond to all feedback within 24 hours and strive to resolve any issues promptly.